Refund Policy

You can ask for a full refund of any Pro or Team charge — the first purchase or a renewal, monthly or annual — within 14 days of the date you were charged. Email support@planra.co from your account email and tell us which charge it is. You do not have to give a reason.

When we refund a charge we also cancel the plan it paid for, and your account moves to the Free plan. Your data stays.

If you are a consumer in the EU or UK, the law gives you the right to withdraw from an online subscription within 14 days of buying it, without giving a reason. Our guarantee in section 1 gives you at least the same: you get a full refund, with nothing deducted for the days you used the service. To withdraw, send us a clear statement — for example: "I withdraw from my contract for the Planra [plan] ordered on [date]" — by email to support@planra.co. We will confirm receipt and refund you within 14 days of receiving it, to the payment method you used.

After 14 days a charge is not normally refundable, but we will always refund:

• duplicate charges and other billing mistakes;
• charges made after you cancelled;
• prepaid fees for an unused period if we end the service for you without cause or remove a paid feature you rely on (see the Terms);
• anything else the law in your country requires.

We may also consider other requests, for example after a long outage on our side.

Paid plans renew automatically until cancelled. You can cancel at any time in Settings → Billing. After you cancel:

• your plan stays active until the end of the period you have paid for;
• you are not charged again;
• your account then moves to the Free plan and your projects, boards and tasks are kept.

Apart from the guarantee in section 1 and the cases in section 3, cancelling does not refund the rest of the current period.

AI credits come with your plan each month. They are not sold separately and are not refundable on their own; refunding a plan charge covers its credits. The Free plan costs nothing, so there is nothing to refund.

Refunds go back to the original payment method through Clerk Billing and Stripe, our payment providers. Your bank usually shows them within 5 to 10 business days.

Refunds and billing questions: support@planra.co. Planra, postal address available on request at legal@planra.co.